Shipping and handling
We offer a $15 Australia wide flat rate shipping fee, with free shipping for orders over $150 using the code "FREE SHIPPING".
Shipping insurance can be purchased at checkout for an additional charge, and we recommend selecting this option. Due to Covid-19, all orders will be delivered as ‘Authority to leave’ meaning that they will be contactless, and left in a safe place at the discretion of the courier. Whilst we will always try our best to assist with lost packages, House of Wellington can not accept responsibility for lost parcels once they have been shipped, and loss and/or damages will only be covered by the courier if the insurance is selected at checkout.
If, in the unlikely event your parcel is lost or damaged, we will make a claim on your behalf through our courier. This process requires us to provide evidence of breakages (so please send us detailed photos of any damages), and the claims process can take between 5-7 business days. Once the courier completes their assessment, the total of the purchase order price (less GST and shipping charges) will be refunded to House of Wellington, and we will pass on that refund to our customer.
Orders are generally processed within 48-72 hours of being placed, with the exception of busy periods.
We use couriers, not Australia Post, so please no PO Boxes or Parcel Lockers
We currently only ship within Australia, and use a courier service, so please no PO Box or parcel lockers; a physical delivery address is required. Please ensure all delivery details are correct, as we can not be held responsible for loss due to incorrect delivery details.